Water damage is one of the most stressful events a homeowner can face. Whether caused by a burst pipe, appliance failure, or flooding, the damage spreads quickly, and the wrong first steps can make recovery harder. The first 24 hours are the most important, what you do during this time can save money, protect health, and make restoration smoother.
Step 1: Ensure Safety Above All Else
The number one priority is safety. Water and electricity together are dangerous. If the water level is high or near outlets, shut off power to the affected area before entering. Wear protective shoes and gloves, as water may contain contaminants. Children and pets should be kept away until the property is safe.
Step 2: Identify and Stop the Source
Water damage won’t stop until the source is under control. If the issue is a burst pipe, shut off the main water supply immediately. If the problem is a leaky appliance, unplug it and cut off its water line. In storm situations, temporary solutions like tarps or sandbags may help minimize additional water intrusion.
Step 3: Document Everything Thoroughly
Before cleanup begins, document the damage. Take photos and videos from multiple angles, capturing both structural damage and affected belongings. Write down details about when the event happened and what areas are impacted. This documentation will be critical for insurance claims and for restoration companies to build a full repair plan.
Step 4: Protect What You Can
Move valuables, electronics, and undamaged furniture out of harm’s way if it’s safe to do so. Elevate items onto higher ground or into dry rooms. Small, immediate actions like this can prevent secondary damage while you wait for professional help.
Step 5: Call Professionals Immediately
The most important step is to bring in certified water damage restoration experts. They have the pumps, drying equipment, and sanitizing solutions needed to prevent mold and hidden damage. The earlier they arrive, the more they can save.
“The first hours after water damage are make-or-break for homeowners,” says Jack Loyd of Dallas Restoration Pros. “Quick action protects property, reduces costs, and makes restoration much faster.”
Step 6: Begin Ventilation While You Wait
If conditions are safe, open windows and doors to increase airflow. Set up fans to circulate air and reduce humidity levels. While this doesn’t replace professional drying, it can help limit mold growth in the first few hours.
Step 7: Notify Your Insurance Provider
Call your insurance company as soon as possible. Provide them with documentation and ask about coverage for emergency restoration services. Many insurers require immediate reporting, and delays could affect your claim.
Peace of Mind Through Preparedness
Water damage is overwhelming, but having a clear plan makes it manageable. By prioritizing safety, stopping the source, documenting damage, and calling professionals, homeowners can take control of the situation and recover faster.
